Mt. Pleasant Insider Training

*Course Limited to first 25 participants per year. We ask that only two employees per organization take this course per year.*

As a Meet Mt. Pleasant Expert, you have the opportunity to showcase our city’s unique attractions and encourage visitors to explore what the area has to offer. Modules within the training program will provide tools and resources to answer visitors’ questions and connect them quickly with information on things to do, places to stay and where to eat.

Meet Mt. Pleasant Expert Benefits

There are several benefits to becoming a Meet Mt. Pleasant Expert:

  • Speak to and give recommendations to visitors with confidence

  • Share your pride in our community and city

  • Certification of competition

  • Expertise in Mt. Pleasant Tourism

  • Honored at annual Tourism Banquet in fall

Course curriculum

    1. Taking Your Online Course

    2. Course Welcome & Meet Your Instructor

    3. Welcome Survey

    4. Exclusive Mt. Pleasant Expert Benefits

    5. Course Objectives

    6. Join The Discussion

    1. Who We Are

    2. Meet the Mt. Pleasant Staff

    3. DMO/DMMO/ CVB Overview

    4. Statewide Tourism Advocacy

    5. What We Do - Mt. Pleasant Area CVB

    6. Community Pride: Meet Here

    7. Exercise: Tourism Impact

    8. What Makes Mt. Pleasant Unique

    1. Greeting Visitors

    2. Greeting Fact

    3. Why Greetings are Important

    4. Infographic: Five Essential Greeting Tips

    5. Greeting Exercise

    6. The Importance of Accessibility in Travel & Tourism

    7. Representation in Mt. Pleasant's Population

    8. Anishinaabe & Saginaw Chippewa Indian Tribe Culture

    9. Avoiding Misunderstandings and Stereotypes

    1. Ask The Right Questions

    2. Things To Do

    3. Explore Things To Do

    4. Exercise: Make A Recommendation

    5. Let's Eat: Dining Options

    6. Explore Dining Options

    7. Exercise: Recommend A Restaurant

    8. Explore Events Calendar

    9. How to Add Your Own Event

    10. Meet Mt. Pleasant App

    11. Stay Involved And Next Steps

    12. Course Completion: Thank You

    13. Closing Survey

About this course

  • Free
  • 36 lessons
  • 0 hours of video content

Instructor

Jordan Ensing

Content & Communications Coordinator at Mt. Pleasant Area Convention & Visitors Bureau/Meet Mt. Pleasant